Legal

Terms of Service

Last updated: August 31, 2026

These terms apply when you use the Best Rate Plumbing website and when you hire us to carry out plumbing work. Please read them. By using this website or booking a service with us, you agree to what is set out below.

We are Best Rate Plumbing, Inc., a family-owned plumbing contractor at 1202 Fort Mill Hwy, Suite A, Indian Land, South Carolina 29707, serving the greater Charlotte area across South Carolina and North Carolina. In these terms, "we", "us" and "our" mean Best Rate Plumbing, Inc., and "you" means the person or business using our website or hiring us.

1. Using This Website

You may use this website to learn about our services, request a quote, book work, and contact us. You agree not to use it to send unlawful or abusive content, attempt to gain unauthorised access to our systems, scrape or copy the site for a competing service, or interfere with how it works for other visitors.

The text, images, layout, logos and design on this site belong to us or are used with permission. You are welcome to view, print and share pages for your own use. You may not republish our content as your own.

2. Information on This Site Is Not a Quote

We publish service descriptions, guidance articles and promotional offers to help you understand what we do. That information is general in nature. Nothing on this website is a binding quote or a guarantee of price, availability, or a particular outcome for your property.

Plumbing problems vary enormously between homes. Something described on this site may not apply to your situation, and reading a page here is not a substitute for having a licensed plumber look at the work.

3. Requesting Service

You can request service by phone or through the contact form on this website. Submitting a form or leaving a message is a request, not a confirmed booking. A job is booked once we have spoken with you and confirmed a time.

We aim to respond quickly, and we answer emergency calls 24 hours a day, 7 days a week. We cannot guarantee a specific arrival time, because emergency work and conditions on other jobs can affect the schedule. If we are running late, we will tell you.

4. Estimates, Quotes and Pricing

We give you a price before the work starts. Once you approve it, that is the price for the work described.

If we open up a wall, pull a pump, or excavate and find a problem that could not reasonably have been seen beforehand, we will stop, explain what we have found, and give you a revised price for your approval before continuing. We will not carry out additional chargeable work without your agreement.

Where we offer a free diagnostic visit, that means there is no charge and no obligation for the visit itself. It does not include repair work, parts, or specialist testing, which are quoted separately.

5. Access and Your Responsibilities

So that we can do the work safely and properly, you agree to:

• Give our technicians safe access to the property and to the area needing work at the agreed time.
• Tell us about anything we should know, such as previous repairs, known hazards, pets, or where shut-off valves and wells are located.
• Clear personal belongings from the work area where you can, and let us know if anything nearby is fragile or valuable.
• Confirm you are the property owner, or that you have the owner's permission for the work to be done.

If we arrive at the agreed time and cannot get access, we may need to charge for the visit or reschedule.

6. Cancelling or Rescheduling

Plans change and we understand that. Please give us as much notice as you can if you need to cancel or move an appointment, so we can offer the slot to someone else. For larger jobs where materials have already been ordered or a crew has been scheduled, we may charge for costs already incurred. We will always tell you before applying any such charge.

7. Payment

We do not take payment through this website. There is no online checkout, and card details are never entered on bestrateplumbing.com.

Payment is due once the work is complete, unless we have agreed otherwise in writing for a larger project. We accept the payment methods our office confirms at the time of booking. On bigger jobs we may ask for a deposit to cover materials, and we will make that clear before the work begins.

If an invoice is not paid, we may suspend any warranty on that work until the balance is settled, and we may recover reasonable costs of collection.

Financing

We offer financing on qualifying jobs through a third-party finance provider. Approval, interest, and repayment terms are set by that provider and not by us. Read their terms carefully before you accept. We are not the lender and are not responsible for their decisions.

8. Promotions and Discounts

We run promotions from time to time, and we offer senior and military discounts. Unless we state otherwise:

• Offers must be mentioned when you call or book, not after the work is finished.
• Offers apply to the specific service described and cannot be applied retroactively to completed work.
• Only one offer or discount may be used per job unless we agree otherwise.
• Offers may be changed or withdrawn at any time, though we will honour an offer already applied to a booked job.
• Discounts on labour apply to the labour portion of an invoice, not to parts, permits or disposal fees.
• Senior and military discounts may require reasonable proof of eligibility.

9. Our Workmanship Warranty and Satisfaction Guarantee

Workmanship warranty

We warrant our own labour for one year from the date the work is completed. If something we installed or repaired fails during that period because of how we did the work, we will come back and put it right at no charge for our labour.

Parts and equipment

Parts, fixtures, water heaters, pumps and other equipment carry the manufacturer's own warranty, which varies by product and is set by the manufacturer, not by us. We will help you make a manufacturer claim and will tell you what warranty applies before you buy. Labour to fit a replacement part may be chargeable once our workmanship warranty period has ended.

100% satisfaction guarantee

If you are not satisfied with work we have done, tell us and we will make it right. That is the commitment behind the guarantee. Call us, explain the problem, and give us a fair opportunity to inspect and correct it. Our guarantee is a promise to return and put our work right. It is not a promise of a cash refund in every circumstance, and it does not cover the situations listed in section 10.

10. What Our Warranty Does Not Cover

Our workmanship warranty does not cover:

• Problems caused by misuse, accident, freezing, or neglect after we completed the work.
• Damage from tree roots, ground movement, storms, flooding, or other events outside our control.
• Wear and tear, or the normal ageing of pipework and fixtures we did not install.
• Existing plumbing we did not work on, including older pipework connected to a new repair.
• Work that has since been altered, repaired or interfered with by you or another contractor.
• Parts or fixtures supplied by you rather than by us.
• Repairs you specifically asked us to carry out as a temporary measure after we recommended a fuller repair.
• Consequential costs such as decorating, tiling, landscaping or loss of earnings, except where the law says otherwise.

11. Licensing and Insurance

We are a licensed, bonded and insured plumbing contractor operating in South Carolina and North Carolina. Our North Carolina licence number is L.18310, held with the North Carolina State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors under the Plumbing Class I Contractor classification.

Where a permit or an inspection is required for the work, we will tell you, and we will carry out the work to the applicable code.

12. Limitation of Liability

We take care in our work and we carry insurance. To the fullest extent permitted by law, our total liability arising out of any job is limited to the amount you paid us for that job.

We are not liable for indirect or consequential losses, for pre-existing defects in your plumbing that we were not hired to repair, or for damage arising because you delayed a repair we recommended.

Nothing in these terms removes or limits any right you have under South Carolina or North Carolina consumer protection law, or any liability that cannot lawfully be excluded.

13. Reviews and Content You Submit

Reviews shown on this website are drawn from our Google Business Profile and are the opinions of the customers who wrote them. If you send us a photo, testimonial, or description of a job, you give us permission to use it in our marketing unless you tell us otherwise. We will not publish your full address or your contact details.

14. Links to Other Websites

This site links to other websites, including Google, the Better Business Bureau, and various regulatory and educational resources. We provide those links to be helpful. We do not control those sites and are not responsible for their content or their practices.

15. Privacy

How we handle your personal information is set out in our Privacy Policy, which forms part of these terms.

16. Changes to These Terms

We may update these terms from time to time. The version published on this page at the time you book is the version that applies to your job. When we make a change, we will update the "Last updated" date at the top of this page.

17. Governing Law

These terms are governed by the laws of the State of South Carolina, where our business is based. Work carried out in North Carolina is also subject to North Carolina licensing requirements and building code. Any dispute will be handled in the courts of the state in which the work was performed.

18. If Part of These Terms Cannot Be Enforced

If any part of these terms turns out to be unenforceable, the rest of them still apply.