Legal

Privacy Policy

Last updated: August 31, 2026

Best Rate Plumbing, Inc. respects your privacy. This policy explains what information we collect when you visit our website or hire us for plumbing work, why we collect it, who we share it with, and the choices you have.

We are a family-owned plumbing contractor based at 1202 Fort Mill Hwy, Suite A, Indian Land, South Carolina 29707, serving the greater Charlotte area across South Carolina and North Carolina. Throughout this policy, "we", "us" and "our" mean Best Rate Plumbing, Inc.

1. Information You Give Us Directly

Most of the information we hold is information you choose to give us, usually because you want us to come and fix something. This includes:

• Contact details such as your name, phone number, email address, and the service address where the work is needed.
• Details about the job, including what the problem is, photos or descriptions you send us, access instructions, and any history of previous work at the property.
• Appointment information such as preferred dates and times.
• Email signup details if you subscribe to our promotions and seasonal plumbing tips through the form on our website.
• Correspondence, meaning the content of emails, text messages, contact form submissions, and notes from phone calls with our office or technicians.
• Billing information needed to invoice you and take payment.

2. Information Collected Automatically

Like most websites, ours collects some technical information automatically when you visit. This typically includes your IP address, browser type and version, device type, operating system, the pages you viewed, how long you spent on them, and the website or search that sent you to us.

This information is used to keep the site running properly, protect it from abuse, and understand which pages are useful to visitors. We do not use it to try to identify you personally.

3. Information From Other Sources

We may receive information about you from outside our website, for example when you contact us through our Google Business Profile, leave us a Google review, submit an enquiry through Google Local Services, or contact us through Facebook. What those platforms share with us is governed by their own privacy policies, not this one.

4. How We Use Your Information

We use the information described above to:

• Respond to your enquiry, quote the work, and schedule a technician.
• Carry out the plumbing work you have asked for, including emergency call-outs.
• Invoice you, take payment, and keep records required for warranty claims.
• Contact you about an appointment, a follow-up, or a warranty on work we have done.
• Send promotions, seasonal plumbing tips and service reminders, but only if you asked to receive them.
• Improve our website and our service, including understanding which pages people find helpful.
• Meet our legal, licensing, tax and insurance obligations in South Carolina and North Carolina.
• Protect our business against fraud, abuse, and misuse of the website.

We do not sell your personal information. We do not rent or trade your contact details to other companies for their own marketing.

5. Cookies and Third-Party Services

Our website uses cookies and similar technologies. Cookies are small files stored by your browser that help a site remember things between page loads. Some are necessary for the site to function, and others help us understand how the site is used.

We also embed or connect to services run by other companies. When you view a page containing one of these, that company may set its own cookies and receive technical information such as your IP address. The services we use include:

• Google Maps, used to show our service area map.
• Google Business Profile and Google Reviews, used to display customer reviews and ratings on our site.
• Trustindex, the tool that pulls our Google reviews onto the website.
• Facebook, used to embed video content and link to our page.
• Google Analytics or a similar analytics tool, used to measure website traffic.
• Our email marketing provider, used to send promotions to people who have subscribed.
• SiteGround, our web host, which processes server logs and provides security filtering.

6. When We Share Your Information

We share personal information only where it is necessary, and only with:

• Our technicians and office staff, so they can carry out and schedule the work.
• Service providers who work on our behalf, such as our web host, scheduling software, email provider, and payment processor. They may only use the information to provide that service to us.
• A finance provider, if you apply for financing on a job, and only the information needed to process that application.
• Suppliers or manufacturers, where a warranty claim on a part requires it.
• Professional advisers such as our accountant, insurer, or attorney where needed.
• Authorities, where we are required to by law, court order, licensing board, or to protect our legal rights.
• A buyer, if the business is ever sold or transferred, in which case your information would pass to the new owner under this same policy.

7. Payments and Financing

We do not take payments through this website. There is no online checkout or shopping cart, and card details are never entered on bestrateplumbing.com.

Because every plumbing job is different, we quote the price by phone or after a technician has assessed the work in person. Payment is then arranged directly with us once the job is complete, either at your property or over the phone. Any card payment is handled by our payment provider, not by this website, and we do not store full card numbers on our systems.

We keep a record of what was paid, when, and for which job, as we are required to for accounting, tax and warranty purposes.

Financing

We offer financing options on larger jobs. If you choose to apply, the application is handled by a third-party finance provider, and the information you give them is covered by their privacy policy rather than this one. We only share what is needed to pass your application to them, and we do not receive or store the full details of your credit application.

8. Emails, Calls and Text Messages

Marketing emails

We only send promotional emails to people who have signed up for them. Every marketing email includes an unsubscribe link, and unsubscribing takes effect promptly.

Service messages

Separately from marketing, we may contact you by phone, email or text about a job you have booked, such as confirming an appointment or letting you know a technician is on the way. These are not marketing messages, and you will continue to receive them while you are a customer even if you have unsubscribed from promotions.

Phone calls

When you call us we keep a record of your number and notes about the job. We do not record calls unless we tell you at the time.

9. How Long We Keep Information

We keep customer and job records for as long as needed to service any warranty, resolve disputes, and satisfy tax, insurance and licensing requirements. In practice this means several years after the work is completed. Marketing subscriber details are kept until you unsubscribe. Website analytics data is kept according to the settings of the analytics tool we use.

10. Security

We take reasonable steps to protect the information we hold, including secure hosting, HTTPS encryption on our website, and limiting access to staff who need it. No website or system can be completely secure, so we cannot guarantee absolute security, but we take the responsibility seriously.

11. Your Choices and Rights

You can, at any time:

• Unsubscribe from marketing emails using the link in any message we send.
• Ask what we hold about you, and we will tell you.
• Ask us to correct anything that is wrong or out of date.
• Ask us to delete your information, though we may need to keep some records for legal, tax or warranty reasons.
• Ask us not to contact you for marketing purposes at all.

To make any of these requests, contact us using the details at the bottom of this page. We may need to verify who you are before acting on a request.

Residents of states with privacy laws

Some states give residents additional rights over their personal information, including the right to know what is collected, to request deletion, and to opt out of the sale or sharing of personal information. As stated above, we do not sell personal information. If you live in a state with such a law and want to exercise your rights, contact us and we will handle your request in line with that law.

12. Do Not Track

Some browsers offer a "Do Not Track" setting. There is currently no common industry standard for how websites should respond to it, so our site does not respond to Do Not Track signals. You can still control cookies through your browser as described above.

13. Children

Our services are aimed at homeowners and businesses, not children. We do not knowingly collect personal information from anyone under 13. If you believe a child has given us their information, contact us and we will delete it.

14. Links to Other Websites

Our site links to other websites, including Google, Facebook, the Better Business Bureau, and various regulatory and educational resources. We are not responsible for the privacy practices or content of those sites. We recommend reading the privacy policy of any site you visit.

15. Changes to This Policy

We may update this policy from time to time, for example if we start using a new tool or the law changes. When we do, we will update the "Last updated" date at the top of this page. Significant changes will be made clear on the website. Continuing to use the site after a change means you accept the updated policy.